Torsion spring broke.
We first made sure the door was fully closed and that working on it was safe. Then, seeing as the broken unit was an EZ-Set torsion spring, we first made sure the replacement we brought was of similar length and inside diameter. It was, so we carefully removed the damaged spring with the new one and made sure the door could open safely and evenly again.
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* $29 service call - deducted from the service
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